About Dolly Peg

Dolly Peg is a British online boutique selling affordable and up to date jewellery. Each product in the collection has been handpicked and if we don't love it we won't stock it.

Returns Policy:

We know you're going to love your jewellery but if for some reason you're not happy with it or the product is faulty we might be able to issue a return. Please contact us within 48 hours of receiving your item at: hellodollypeg@gmail.com with your full name, paypal email address, item code, description of the problem and whether you would like to return or exchange, and we will get back to you within 24 hours. 

PLEASE NOTE: that for hygeine reasons, earrings cannot but returned or exchanged unless faulty.

Once we have contacted you about the problem we will then need to receive the item back before we can re-credit your account or send out your replacement item.

If you are sending an item back to us to be returned or exchanged you will need to pay the additional postage charges. We cannot be held responsible if a parcel gets lost in the post so we recommend you send parcels by recorded delivery to insure they reach us quickly and safely.
Once we have received your item, we will then refund your account, this will be the same account or card that you made the purchase with. Please allow 5-10 days for the money to be re-credited. This depends on your bank account or credit/debit card company.

If you would like to exchange your purchase for something of the same price, then include in your email the item number and we will simply send this out to you once we have recieved your item back.

Measurements and colour display:

All item measurements are approximate, but we make sure to measure each item as accurately as possible so that you know the size of the item you will be receiving. Please also be aware that each computer monitors colour display will be different. Although we have tried to dipict as clearly as possible the colours of each product, colours may vary from screen to screen.

Caring for your jewellery:

Our jewellery is made from base metals. You can keep your jewellery in good condition by keeping them out of direct sunlight, ensuring that perfume, deodorant or other types of body sprays/creams are not applied directly on to them and by taking them off when you bath/shower. Please note that colours may fade after wear.